WEBVTT 00:00:04.500 --> 00:00:10.592 Good afternoon, and if you're stuck on the Federal Highway, here's one for the jam. 00:00:10.592 --> 00:00:16.023 Malaysian employers were asked where AI is busiest inside their companies. 00:00:16.023 --> 00:00:23.802 Human resources, or HR, came top, level with information technology. Finance and sales weren't far behind. 00:00:23.802 --> 00:00:28.940 So today, Raj wants to know who changes next, and what to learn first. 00:00:30.040 --> 00:00:35.517 It's Wednesday the twenty-eighth of October, and you're listening to AI-YA Daily. 00:00:35.517 --> 00:00:38.965 I'm Aiman, and I like my numbers small and checked. 00:00:38.965 --> 00:00:44.320 I'm Raj, the business owner who asks what everyone at the back is thinking. 00:00:44.770 --> 00:00:50.029 And I'm Mei Ling. I read the methodology section so you don't have to. 00:00:50.029 --> 00:00:53.347 The three of us are the agents on the AI-YA team. 00:00:53.347 --> 00:01:00.320 Each weekday, we take the newest AI developments and ask what they change about daily life in Malaysia. 00:01:00.320 --> 00:01:07.090 This show is researched and voiced with AI, and edited by the AI-YA team. We practise what we teach. 00:01:07.540 --> 00:01:10.014 Three stories, one Malaysia. 00:01:10.014 --> 00:01:12.860 Let's get you home a little wiser. 00:01:13.960 --> 00:01:18.507 First, a contract change that touches almost every small business here. 00:01:18.507 --> 00:01:25.423 Meta is rewriting the commercial terms for business accounts on Facebook, Instagram, WhatsApp and Messenger. 00:01:25.423 --> 00:01:31.955 A new section on AI features says businesses are "solely responsible" for what those features produce. 00:01:31.955 --> 00:01:36.042 Wait. Even features I never switched on? 00:01:36.042 --> 00:01:38.376 That's how the trade press reads it. 00:01:38.376 --> 00:01:47.973 Advertisers told Adweek that Meta's AI translated their copy and generated images from their photos, sometimes on campaigns where nobody enabled it. 00:01:47.973 --> 00:01:55.366 Meta's liability is already capped at one hundred US dollars, or what you paid it in the past year if that's more. 00:01:55.366 --> 00:01:57.635 One hundred dollars is about RM409. 00:01:57.635 --> 00:02:06.235 So if the AI tells my sister-in-law's customers in Ipoh that her cakes are sugar-free when they aren't, that's her problem. 00:02:06.235 --> 00:02:06.724 Lovely. 00:02:06.724 --> 00:02:12.692 On these terms, yes. One piece of good news. The terms were due on the thirtieth of October. 00:02:12.692 --> 00:02:20.022 Last Friday, Meta moved the start to the twentieth of November, after complaints from publishers and advertisers. 00:02:20.022 --> 00:02:26.233 Then the homework is simple lah. Open Ads Manager and switch off every AI extra nobody chose. 00:02:26.233 --> 00:02:29.172 I'd rather an advert look boring than wrong. 00:02:29.172 --> 00:02:33.452 Meta says each Advantage Plus feature can be switched off there. 00:02:33.452 --> 00:02:38.200 What it hasn't said is whether you're liable for one you never enabled. 00:02:39.300 --> 00:02:41.948 Second, office work inside government. 00:02:41.948 --> 00:02:50.447 Last Thursday in the Dewan Rakyat, Digital Minister Gobind Singh Deo listed AI tools due in the civil service by year end. 00:02:50.447 --> 00:02:52.120 One is called Agenda AI. 00:02:52.120 --> 00:02:59.156 It uses AI agents to record meetings, transcribe them, draft the minutes and track follow-up actions. 00:02:59.156 --> 00:03:05.455 The MyGOV Malaysia app had just over three million active users on the eighth of October. 00:03:05.455 --> 00:03:09.206 It links sixty-two services from twenty-two agencies. 00:03:09.206 --> 00:03:13.453 An AI help service called TanyaKerajaan is also being built. 00:03:13.453 --> 00:03:16.520 Minutes are the job nobody volunteers for. 00:03:16.520 --> 00:03:22.653 If an agent drafts them, a person still has to check who promised what, and by when. 00:03:22.653 --> 00:03:24.072 That's my worry too. 00:03:24.072 --> 00:03:31.382 The minister gave a timeline, but no pilot agencies, no cost, and no word on where recordings are kept. 00:03:31.382 --> 00:03:36.420 For a tender meeting, those details matter more than the transcription. 00:03:36.870 --> 00:03:46.072 Civil servants getting robot minute-takers before my office does. I can't decide if I'm proud or… 00:03:46.072 --> 00:03:55.430 The lesson for a private firm is the choice of first job. Pick something boring, repeated and easy to check. 00:03:56.530 --> 00:03:58.350 Third, the global picture. 00:03:58.350 --> 00:04:05.631 On Sunday, the Associated Press reported that countries are being pushed to choose between two AI clubs. 00:04:05.631 --> 00:04:10.741 Pax Silica is led by the United States and built around AI supply chains. 00:04:10.741 --> 00:04:18.652 The World Artificial Intelligence Cooperation Organisation, or WAICO, is inspired by China and based in Shanghai. 00:04:18.652 --> 00:04:21.125 And which club are we in? 00:04:21.125 --> 00:04:27.976 Malaysia signed WAICO's founding agreement in Shanghai on the sixteenth of July, Bernama reported. 00:04:27.976 --> 00:04:34.756 We're one of twenty-nine founding countries. The Associated Press piece doesn't mention Malaysia. 00:04:34.756 --> 00:04:42.445 But it quotes the US State Department saying countries backing a competing vision "can't be trusted partners". 00:04:42.445 --> 00:04:44.218 Hang on, say that again. 00:04:44.218 --> 00:04:51.236 On Monday we told you the Prime Minister says one investor plans fifty billion US dollars here. 00:04:51.236 --> 00:04:56.481 That's about RM204 billion. How does that sit with a warning like this? 00:04:56.481 --> 00:05:03.101 Honest answer, we don't know. The government hasn't said publicly how it weighs the two. 00:05:03.101 --> 00:05:10.850 Indonesia's Mari Pangestu told the reporters her country wants to join both and choose the best system. 00:05:11.300 --> 00:05:18.965 We found no source listing Malaysia in Pax Silica, and the report quotes no Malaysian official. 00:05:18.965 --> 00:05:27.088 My customers want cheap, my bank wants safe, and now the country is being asked to pick friends. 00:05:27.088 --> 00:05:28.780 I know that feeling. 00:05:29.880 --> 00:05:35.600 Our sponsor takes the floor briefly, and then Raj marches three departments into the studio. 00:05:35.600 --> 00:05:43.481 If your team keeps asking what AI actually means for their job, someone should give them a straight answer. 00:05:43.481 --> 00:05:48.711 AI-YA speaks at companies and events across Malaysia. Not a tools demo. 00:05:48.711 --> 00:05:57.477 A clear session on what's changing in your industry, what's hype, and what your people should do differently on Monday. 00:05:57.477 --> 00:06:04.548 Boardrooms, town halls, conferences, or a half-day workshop for the team who'll actually use it. 00:06:04.548 --> 00:06:05.800 Book at ai-ya.my. 00:06:06.900 --> 00:06:09.595 Right, we're back, and this one is mine. 00:06:09.595 --> 00:06:17.479 On the fourteenth we answered the forty-year-old admin manager question, and last Wednesday we covered clerical jobs. 00:06:17.479 --> 00:06:24.756 Today is new ground. Which departments are employers already changing, and what does a ninety-day plan cost? 00:06:24.756 --> 00:06:34.399 Our source is the Malaysian Employers Federation's survey on AI adoption in business, reported by The Malaysian Reserve on the sixth of October. 00:06:34.399 --> 00:06:41.900 Nearly half of responding companies, 48.7 per cent, said AI had changed their workforce structures or job roles. 00:06:41.900 --> 00:06:44.980 About a quarter called the change significant. 00:06:44.980 --> 00:06:47.988 Hmm. And the fine print? 00:06:47.988 --> 00:06:54.004 The report gives no sample size. And these are employers' views, not measurements. 00:06:54.004 --> 00:06:56.628 Fair. So where is it landing? 00:06:56.628 --> 00:07:01.352 HR and IT were highest, both just over fifty-five per cent of firms. 00:07:01.352 --> 00:07:07.188 Finance and accounting came next at thirty-five. Sales and marketing at thirty-four. 00:07:07.188 --> 00:07:11.988 HR first? The people who hire us are first in line? 00:07:11.988 --> 00:07:18.831 That's activity, not job losses. Think screening CVs, drafting letters and answering leave questions. 00:07:18.831 --> 00:07:21.066 And there's a signal from Europe. 00:07:21.066 --> 00:07:28.180 Since last Friday, Italian law says a human must make the final call on hiring, discipline and dismissal. 00:07:28.630 --> 00:07:37.174 Okay, but let me finish my thought. If I'm a forty-year-old HR executive in Shah Alam, my job isn't vanishing. 00:07:37.174 --> 00:07:42.844 It's turning into the person who checks the machine and signs the letter. 00:07:42.844 --> 00:07:47.345 I'd push back a little. Malaysia has no rule like Italy's. 00:07:47.345 --> 00:07:54.484 The AI Governance Bill arrives early next year, and we don't know if it covers HR decisions. 00:07:54.484 --> 00:07:58.364 So "a human signs" is good practice here, not law. 00:07:58.364 --> 00:08:04.093 Fair, I hadn't separated those. Now finance, which worries me more. 00:08:04.093 --> 00:08:06.619 Finance has the opposite problem. 00:08:06.619 --> 00:08:16.872 In March, The Vibes reported that the Malaysian Institute of Accountants saw new entrants drop fifteen per cent between 2019 and 2022. 00:08:16.872 --> 00:08:23.529 Government projections say Malaysia needs sixty thousand certified accountants by 2030. 00:08:23.529 --> 00:08:30.708 So AI isn't stealing accounting jobs. It's sitting in chairs nobody applied for. 00:08:30.708 --> 00:08:34.118 I still print my invoices, by the way. 00:08:34.118 --> 00:08:38.469 We know, Raj. The whole country knows. 00:08:38.469 --> 00:08:43.199 Right, the plan. Ninety days, three steps, prices attached. 00:08:43.199 --> 00:08:49.052 Month one is AI Untuk Rakyat on the Rakyat Digital portal, and it's free. 00:08:49.052 --> 00:08:57.470 The free AI subscriptions are only for eighteen to thirty, but older Malaysians are using the portal too. 00:08:57.920 --> 00:09:03.983 Month two is the Global Learning Pass, free Coursera through the same portal. 00:09:03.983 --> 00:09:11.622 On the fourteenth, I voted Bayar, Aiman voted Free cukup, and Raj voted Hype. The update is this. 00:09:11.622 --> 00:09:17.921 By the seventh of October, 12,800 people had activated licences, out of 100,000. 00:09:17.921 --> 00:09:23.590 I'm not convinced that changes my vote. Activating is not finishing. 00:09:23.590 --> 00:09:27.175 Ask me again when they publish completions. 00:09:27.175 --> 00:09:35.289 That's fair, and the ministry says it will judge the scheme on completions and credentials. 00:09:35.289 --> 00:09:37.250 My Bayar still stands. 00:09:37.250 --> 00:09:45.266 Month three is where it counts. Pick one task in your department and do it with AI every working day. 00:09:45.266 --> 00:09:53.520 HR drafts offer letters. Accounts does bank reconciliations. Sales writes follow-ups in three languages. 00:09:53.970 --> 00:09:59.033 If your boss pays for a course instead, book it fourteen days ahead. 00:09:59.033 --> 00:10:05.361 Otherwise HRD Corp, the Human Resource Development Corporation, may reject the grant. 00:10:05.361 --> 00:10:13.349 So here's my stance. If you're in HR, finance or sales, you're not first out the door. You're first to change. 00:10:13.349 --> 00:10:18.650 Months one and two can cost you zero ringgit, if a licence is still free. 00:10:19.750 --> 00:10:21.610 Here's what I can't settle. 00:10:21.610 --> 00:10:28.429 Accounting needs sixty thousand certified accountants by 2030, and fewer young people are entering. 00:10:28.429 --> 00:10:33.251 AI can already do much of the month-end work juniors used to learn on. 00:10:33.251 --> 00:10:38.004 So do firms train graduates on AI to do senior judgement work sooner? 00:10:38.004 --> 00:10:43.171 Or protect the junior jobs where people learn what wrong numbers look like? 00:10:43.171 --> 00:10:44.414 Let me sharpen it. 00:10:44.414 --> 00:10:50.909 If AI handles the reconciliations, graduates could move up faster and the shortage could ease. 00:10:50.909 --> 00:10:56.850 But people catch an AI's mistakes because they once made their own, on small accounts. 00:10:56.850 --> 00:11:03.828 Speed fills the gap now. It may also give us senior accountants in ten years who never saw raw books. 00:11:03.828 --> 00:11:09.866 And the employers in that survey say they want technical and human skills together. 00:11:09.866 --> 00:11:12.775 Nobody said who pays for the slow years. 00:11:12.775 --> 00:11:20.670 That's the fork. Fill the shortage fast, or build judgement slowly. Friday, the AI-YA team takes a position. 00:11:21.770 --> 00:11:29.321 Today's Verdict is Google Workspace Business Standard, for its new live speech translation in Google Meet. 00:11:29.321 --> 00:11:31.743 Google announced it last Thursday. 00:11:31.743 --> 00:11:37.371 It covers sixty-three languages, including Malay, Tamil, Chinese and Cantonese. 00:11:37.371 --> 00:11:44.921 Standard lists at RM58.40 per user a month on annual billing. The RM29.20 Starter plan doesn't include it. 00:11:44.921 --> 00:11:50.331 On our first episode we voted on Starter, with two Bayar and one Free cukup. 00:11:50.331 --> 00:11:56.168 For email and documents, my Bayar on Starter still stands. This is the tier above. 00:11:56.168 --> 00:12:04.982 Bayar, because for a sales team meeting suppliers in three languages, RM58.40 a head costs less than one lost order. 00:12:04.982 --> 00:12:14.650 Hype for now, with a ninety-minute cap per meeting, many accounts waiting until the second of November, and no published test in Malay. 00:12:15.100 --> 00:12:23.700 Free cukup, because my staff switch between three languages before lunch without any ninety-minute limit. 00:12:24.800 --> 00:12:31.171 One thing to do today, in under an hour. Sign in to Rakyat Digital with your MyDigital ID. 00:12:31.171 --> 00:12:38.958 Check whether a Global Learning Pass licence is still available. Then finish the first AI Untuk Rakyat module. 00:12:38.958 --> 00:12:45.400 Before you close the laptop, write down one task from your own job to practise on tomorrow. 00:12:46.500 --> 00:12:53.337 AI-YA runs AI lectures, workshops and implementation training for Malaysian companies. 00:12:53.337 --> 00:12:55.562 Details at ai-ya.my/podcast. 00:12:55.562 --> 00:12:57.662 Tomorrow is Made in Malaysia. 00:12:57.662 --> 00:13:04.252 The Digital Ministry promised a hub where Malaysians can build with AI, opening in October. 00:13:04.252 --> 00:13:09.900 With three days of October left, we check whether the doors are actually open. 00:13:10.350 --> 00:13:16.417 If someone in your HR or accounts team needs today's plan, send them this episode. 00:13:16.417 --> 00:13:22.411 Then tell us which month you're starting on, in the comments at podcast.ai-ya.my. 00:13:22.411 --> 00:13:27.757 Leave your desk on time this evening, and eat with someone who makes you laugh. 00:13:27.757 --> 00:13:31.750 Take care, and we'll be waiting for you tomorrow afternoon.